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terms and conditions

Provisional Bookings
We are happy to hold bookings on a provisional basis up to a point where we have other clients requiring the space. At this stage we will contact you and ask you to either confirm or release your booking

Confirmation of Bookings
Once a booking has been confirmed a form outlining the booking agreement will be sent out to you detailing the requirements and costs for your event. Any amendments to these details should be sent in writing upon receipt

Final Numbers
Final numbers/requirements should be forwarded, together with a copy of the delegate list, no later than 2.00pm on the Thursday of the week prior to your booking – in addition we should be notified of special dietary requirements (other than vegetarian) at this stage

Access Times
Access times are from 8.30am to 6.00pm. If access is required outside of these times please speak to a member of the administration team as additional charges may be incurred

Cancellation Policy
Details of our cancellation policy are listed below:
• cancellations received more than 8 weeks prior to the start of the booking will incur no charge;
• cancellations received between 8 weeks and 2 weeks prior to the start of the booking will be charged at 50% of the total booking cost;
• cancellations received less than 2 weeks prior to the start of the booking will incur the full room hire and catering charge.
All cancellations must be confirmed in writing

Deposits
A deposit totalling 50% of the value of the booking may be required; this will be offset against your final invoice. Payment must be received prior to the commencement of the booking. Thereafter, invoices will be issued weekly in arrears; payment is required on receipt of the invoice

Invoicing
Payment of invoices is required on receipt of the invoice.